The halo help desk

As part of our commitment to customer service, Halo is here to assist you in any way possible with a dedicated help section.

New to vaping?

If you're new to vaping, Halo has you covered. Here's our one-stop section to answer all of the questions you might have as a new vaper. From what an Electronic Cigarette actually is, to how E-liquid is made, to what kind of E-cigarette is right for you, it's all right here:

New to Vaping


If you have questions about our E-liquid or hardware, you may be able to find answers in one of our FAQ sections:


Contact Us

If you've still got questions, or need assistance, feel free to start an online customer service chat; our operators are standing by seven days a week from 8AM-11:45PM EST or you can always contact us via phone, email or direct mail.

5909 NW 18th Dr.,
Gainesville, Florida 32653 United States
Customer Service:(888) 425-6649

Email Halo

Thanks for being a loyal Halo customer!